Recommendations
Frances Larkin, Business Manager at IBM
"Sinead has reported to me for the past several years at IBM and Merative (post IBM acquisition). As her manager, I valued her professionalism and talent as a senior technical writer and how she could plan, design, craft and deliver excellent documentation to our internal and external customers. Sinead was integral to our team's transition from IBM Watson Health to Merative Health Insights.
Sinead always advocates for users and is proactive in her approach to her work. She has deep domain knowledge and knows what it takes and how to produce high-quality documentation. I commend her resourcefulness to learn the unknowns (product, process and tools) and her ability to use her initiative and continually identify opportunities for improvement in docs. She is an excellent communicator and a great team player who always shares her knowledge openly and honestly. Her enthusiastic can-do attitude, integrity, and dedication makes her a pleasure to work with. Sinead will be highly valued in any organization, and I recommend her without hesitation."
April, 2024
Anupama Bindu, Engineering Manager at IBM
"Sinead has been extremely resourceful to the feature enhancement team from an ID standpoint. She is observant & adapts well to the changing priorities and organizes her work.
There were those times (I think, early 2018) when the online help to be completed as part of cross functional requirement analysis work was quite a task - especially when there used to be more number of requirements for 1 ID person to handle per sprint. Sinead worked with product manager and brought in a process change . This helped us as a team and Sinead had been instrumental in ensuring that this process is adhered to. The videos & flowcharts she developed on various workflow functionalities were great. They are granular enough and give a simplistic view to the users. Thumbs up on videos!! Sinead is a great professional to work with & she ensures there is continuity of work whenever she is not available."
April, 2019
John McDonnell, Product Owner at Merative
"Sinead is an extremely capable and hardworking technical content developer who can understand and explain complicated concepts in a simple way.
Sinead has a great work ethic, she is self-motivated, with strong organization skills, she is reliable, team focused and very easy to work with. Sinead has worked with me on multiple enterprise level solutions in an agile delivery schedule and always delivered high quality content on time. I would highly recommend Sinead to any prospective employer."
August, 2023
Brian Lavin, Solution Architect at R3
"Sinead did a great job writing the API documentation for IBM Watson Care Manager. She designed how the APIs would appear in the Knowledge Centre and also illustrated how they could be used by adding a comprehensive set of Use Cases showing examples of how messages could be constructed and the APIs called in practice."
March, 2019
Angela Robertson, Group Product Manager at Microsoft
""I've worked alongside Sinead for two years. In our time together, I've seen her excel at the core assignments of her job -- technical writing and editing -- but also efficiently implement other tasks that extend beyond the scope of her role.
For example, she led the adoption of several new tools. Her willingness to lead the roll out of the new tools, while continuing to be the primary technical writer for her development team, shows her enthusiasm for her work. Coworkers are excited to collaborate with Sinead as she is willing to share what she knows and is open to learning from others.
As Sinead moves to another assignment within IBM, I am sad that we will work together less frequently, but look forward to seeing her flourish in the next step on her career path."
July, 2015
Kenneth (Sandy) McKethan, Multi-lingual Project Manager
"I am happy to recommend Sinead as a very competent Information Development specialist. We worked together on a very aggressive software release schedule within a globally distributed project team. Even though Sinead came into the project as it was well underway, she quickly came up to speed and met her deadlines with an amazing amount of grace given the circumstances."
August, 2013
Jane Hamilton, Information Development Manager
""Sinead is a knowledgeable and capable technical writer, excellent at teamwork and willing and able to accommodate an unexpected assignment along with her other work. She handled a large workload and delivered documentation on time and with good quality."
August, 2013
Tom Fitzgerald, CEO at Bárd International
""Sinead was a capable and organized writer for Bard. She was very successful leading the Help team for our major client, Amdocs. Because of her abilities and interpersonal skills, she was specifically selected to become team lead for, Cisco, a key client for Bard. I have no doubt she will be a key asset in whatever company she chooses."
November, 2010
Louis Pratt, Senior Software Engineer at IBM
"Sinead Coughlan is a key documentation resource in delivering and maintaining a complete product documentation set for Cisco Unified Presence. I have worked with Sinead directly on many occasions as she delivered the product specific documentation that exists to complement the solution reference design guides.
Every challenge is met with enthusiasm and a willingness to go above and beyond. Sinead is a great asset to the documentation team."
November, 2010